Return & Exchange Policy

Return & Exchange Policy – Palms Home and Living

Eligibility for Returns

• Returns must be requested within 48 hours of delivery.
• Items must be unused, unwashed, and in original condition with original packaging intact.
• Products purchased on sale, discount, or during promotional offers are not eligible for return unless damaged in transit.
• Customized, personalized, or bulk/corporate orders are non-returnable.
• If the return is for personal reasons (change of mind, dislike, preference), the same can be arranged, but customers must bear shipping charges.

Mandatory Unboxing Video

• An unboxing video is required for any damage, defect, or missing item claim.
• The video must clearly show the sealed package being opened and the issue visible.
• Claims without an unboxing video may not be eligible for replacement.

Damaged / Defective Products

• If your product arrives damaged, please notify us within 48 hours of delivery with clear photos, unboxing video, and order details.
• Once verified, we will arrange a replacement or refund (subject to stock availability).
• Minor variations in glaze, texture, paint drips, and small pinholes are inherent to the handcrafted process and are not considered defects.