Terra Mugs

Shipping

1. Depending on your location, your order may be shipped and delivered to you between 3-7 days.
2. Shipping Charges - Below ₹2000 (Prepaid) will depend on the volumetric weight of the product & customer location.
3. Shipping Charges - ₹2000 and above (Prepaid) will be FREE!.
4. For any time-sensitive orders, please reach out to us on whatsapp directly.

Return

1. We do not accept returns of undamaged goods.
2. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it.
3. Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance.
4. We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the team on WhatsApp at +91 9971128222.
5. For our products which are artisanal and hand-made, there might be slight differences in texture, color and size.
6. For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.

All our products are handcrafted, which makes each piece truly unique.

Small Variations in color, glaze, texture, grains or the presence of small pinholes are natural characteristics of the handmade process and are not considered defects.

These slight differences are what lend our collections their distinct charm and authenticity.

Maintenance & Care

Gentle Water wash